Telephone representatives are available Monday through Sunday to accept orders, and representatives are fluent in both English and Spanish. Although we use great efforts to ship orders the same day of purchase, shipment of any order may take up to forty-eight (48) hours to process the order by the shipment/delivery selection that you choose. Confirmation of orders will be sent via email. Customers should provide their contact information during the checkout process should any questions arise during the processing of any orders.
We accept no responsibility for lost or stolen tickets. For events and tickets with validity dates, tickets will not be replaced or exchanged prior to or after the expiration date or event date for any reason. Please note that some orders may require express shipping with a signature requirement to ensure a timely and secure delivery.
Our Orlando pickup location and customer service center will be closed
on the following major U.S. holidays: Easter Sunday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day, and New Year's Day.
. Although we are open on Saturdays and Sundays, ticket deliveries to hotels are not available on the weekends. For timely receipt of ticket deliveries for your weekend hotel stays, all orders placed for a delivery to hotel must be ordered no later than 2pm on that preceding Thursday.
Customers bear all responsibility for providing a current and accurate delivery address. No refunds or exchanges are allowed for lost deliveries resulting from an improper address. Customers agree to pay a $15.00 fee to change a delivery address once the order is placed, and EBG will automatically charge you this amount without additional notification.
Website Contents, Ownership, and Use Restrictions
The information contained in this Website including all images, illustrations, designs, photographs, video clips, writings and other materials that appear herein may be copyrights, trademarks, trade dress or other intellectual property owned, controlled, or licensed (all of which, collectively, are herein referred to as the "Contents") by DWTickets.com.
Permission is granted to display, copy, distribute, download, and print in hard copy portions of this Website for the purposes of:
(1) placing an order with DWTickets.com or
(2) using this Website as a shopping resource, provided you do not modify the Website and that you retain all copyright and other proprietary notices contained in the Contents.
Except in connection with shopping or placing an order, none of the Contents may be copied, reproduced, distributed, republished, downloaded, displayed, posted electronically or mechanically, transmitted, recorded, in any manner mirrored, photocopied, or reproduced without the prior written permission of DWTickets.com or the applicable copyright owner. Please note that the permission granted herein terminates automatically if you breach any of these Website terms or conditions. Any other use of the Contents on this Website including reproduction for purposes other than as noted above, and including any reproduction, modification, distribution, or republication may violate copyright or trademark laws, and, without the prior written permission of DWTickets.com, is strictly prohibited.
User Comments, Feedback, and Other Information Submissions Provided By You
You agree that any material, information, and ideas that you transmit to this Website or otherwise provide to DWTickets.com ("Transmissions") shall be and remain DWTickets.com's property.
All Transmissions will be treated as non-confidential and non-proprietary and DWTickets.com shall be under no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose, and distribute the Transmissions to others without limitation. Additionally, DWTickets.com shall be free to use any ideas, concepts, know-how, or techniques contained in such information for any purpose whatsoever including, but not limited to, developing, manufacturing, or marketing products incorporating such information. You further agree that DWTickets.com may use information about your demographics and use of this Website in any manner that does not reveal your identity.
In addition, you agree, and are hereby put on notice, that you are prohibited from posting or transmitting to or from this Website any unlawful, threatening, libelous, defamatory, inflammatory, pornographic, or profane material or any other material that could give rise to any civil or criminal liability under law. You are solely responsible for the content of any comments you make.
Refunds & Exchanges
In order to offer the best prices as a result of our unique relationship with various theme parks and other partners, we unfortunately must follow strict refund policies and procedures:
• There are no refunds under any circumstances.
• We are not responsible for the actions of the US Postal Service, Federal Express or United Parcel Service. Please allow for adequate delivery time when choosing a shipment method. We will not extend a refund or exchange if you do not receive your package before your vacation, regardless of expiration dates.
• Weather, illness, or any other emergencies do not affect our no refund - no exchange policy.
• Errors and omissions on behalf of EBG will be handled on a case by case basis and may be subject to a 10% restocking fee.
Regarding all DWTickets.com customers who place order from this website, EBG controls all operations associated with order fulfillment from its offices within Florida, and the United States. This Agreement shall be governed by and construed under Florida law without regard to conflicts of law provisions. Any action or proceeding arising out of or related to this Agreement or your use of this Website must be brought in the state or federal courts of Florida and you consent to the exclusive personal jurisdiction of such courts. If you do not agree, please do not use this Website.
DISCLAIMER OF WARRANTY
DWTickets.com IS PROVIDING THIS WEBSITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ALTHOUGH DWTickets.com BELIEVES THE CONTENT TO BE ACCURATE, COMPLETE, AND CURRENT, DWTickets.com DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE ON THIS WEBSITE IS ACCURATE, COMPLETE, OR CURRENT. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE.
DISCLAIMER OF LIABILITY
IN NO EVENT SHALL DWTickets.com BE LIABLE FOR SPECIAL, INDIRECT, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, LOSS OF USE, DATA, OR PROFITS, WITHOUT REGARD TO THE FORM OF ANY ACTION, INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTIONS, ALL ARISING OUT OF OR IN CONNECTION WITH THE USE, COPYING, OR DISPLAY OF THE CONTENTS OF THIS WEBSITE. IN AN EFFORT TO PROVIDE OUR CUSTOMERS WITH THE MOST CURRENT INFORMATION, DWTickets.com WILL, FROM TIME TO TIME, MAKE CHANGES IN THE CONTENTS AND IN THE PRODUCTS OR SERVICES DESCRIBED ON THIS WEBSITE.
You agree to indemnify, defend, and hold harmless DWTickets.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, DWTickets.com may link to sites operated by third parties. However, even if the third party is affiliated with DWTickets.com, DWTickets.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of DWTickets.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, DWTickets.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).